FAQ’s

Effective Date: 01/01/2025

Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Here, you’ll find answers to common questions about our wholesale distribution services. If you need further assistance, feel free to contact us directly.

1. “Tax Included in Cost”

What does “Tax Included in Cost” mean?
When we say, “Tax Included in Cost,” we’re being transparent about pricing. The price of our products already includes the applicable taxes so that you won’t be surprised by any additional tax charges at checkout.

2. Who can buy wholesale from your company?

Our wholesale services are available exclusively to licensed retailers, vape shops, and businesses. We require proof of a valid business license before processing any orders.

3. How do I place an order?

Placing an order is simple:

  • Online: Once you are approved after registering for a wholesale account on our website, you can browse our catalog and place your order through our online platform.
  • Phone/Email: Contact our sales team directly to place your order or inquire about specific products.

4. Do you have a minimum order amount?

Yes, we have a minimum order amount. To complete a purchase on our website, you must have a minimum order amount of $100 USD.

Thank you for understanding!

5. What are your payment options?

We accept a variety of payment methods, including:

  • Credit Cards – All credit card transactions will include a surcharge.
  • Check Payments
  • Cash Payments For “Driver Delivery” and “Local Pickup”

6. How do I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. How can I request a product not listed on your website?

If you’re looking for a specific product not currently listed on our website, please get in touch with our team. We can source it for you or advise on suitable alternatives.

8. What is your return policy?

All sales are final. Due to the nature of the products and to eliminate the risk of selling tampered products, we are unable to accept returns.

9. How do I get access to wholesale pricing?

Register for a wholesale account on our website to access our wholesale pricing. Once your account is approved, you can view our exclusive wholesale customer prices.

10. How do I know if a product is in stock?

Product availability is on each product page. We will notify you of the expected restock date if an item is out of stock. You can also contact our customer support team for real-time stock updates.

11. Shipping

  • t-jdistributing.com will make the best effort to ship items promptly.
  • t-jdistributing.com cannot guarantee any shipping timeframes, and external forces can cause delays in shipping.
  • Processing time for orders can take 24 to 48 hours (1 to 2 Business Days)
  • Once a package has shipped, t-jdistributing.com will take NO responsibility for the carrier’s shipping timeframe.
  • t-jdistributing.com will take NO responsibility for items lost in transit or sent to the wrong address.

12. How do I redeem my points?

Points can be applied directly in your cart once the minimum redemption threshold is met. Eligible point balances will appear automatically and can be applied to qualifying purchases. Certain products, promotional items, taxes, and shipping charges may be excluded from point redemption.

13. How can I contact customer service?

You can contact our customer service team by: